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Privacy Policy

Last Modified: 23 Jan 2024

This Privacy Policy explains how RateMyHome (“we”, “us”, or “our”) collects, uses, shares, and otherwise processes personal information in connection with our websites, including https://www.ratemyhome.com.au and other websites we own and operate that link to this Privacy Policy (the “Sites”), and the related content, platforms, services, products, and other functionality offered on or through our services (collectively, the “Services”). This Privacy Policy does not address our privacy practices relating to job applicants, employees, and other personnel.

1. WHAT IS PERSONAL INFORMATION?

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a person. It does not include aggregated or de-identified information that cannot reasonably be linked to a person.

2. HOW WE COLLECT AND USE PERSONAL INFORMATION

Personal Information Collected from Individuals

The categories of personal information we collect and how we use it include:

  • Contact Information: First and last name, email address, mailing address, and phone number. Used to fulfill requests or transactions and communicate with you.
  • Account Information: Information provided when registering for an account, including name, email address, username, and password. Used to administer accounts and provide relevant services.
  • Financial Information: Bank details, credit or debit card information, and payment history. Processed via third-party providers like Stripe, and not stored by us directly.
  • Recorded Conversations: Information from recorded calls for service provision, training, and quality assurance.
  • Inquiry and Communications Information: Information provided via emails, calls, or messages. Used to respond to inquiries and improve services.
  • Marketing Emails Information: Email address and communication preferences. Used to manage communications and send information about services.
  • Information Collected Through the Use of the Services: Files, documents, videos, images, data, or other content uploaded or transmitted. Used to provide services.
  • Feedback Information: Feedback, testimonials, and ratings. Used for communication, marketing, and business improvement.
  • Commercial Information: Business addresses, ownership information, purchase histories, and other related data. Used for service provision and marketing.
  • Professional or Employment-related Information: Occupation, title, performance evaluations, and employment history.
  • Business Representative Contact Information: Information related to business representatives in connection with agreements or potential agreements with us.

Personal Information from Third Parties

We may also collect personal information from third parties, including:

  • Affiliates: Personal information from companies we own or control.
  • Employers: Information from your employer if you use our services through them.
  • Service Providers: Information from service providers, such as payment processors and marketing providers.
  • Business Partners: Information from business partners offering their products/services through us.
  • Single Sign-On: Information from third-party authentication providers.
  • Social Media: Information from social media interactions.
  • Other Sources: Information from publicly available sources or through business transactions like mergers.

Other Uses of Personal Information

We may also use personal information to:

  • Provide products or services requested.
  • Improve, test, update, and monitor services.
  • Communicate via social media and emails.
  • Customize advertising and content.
  • Respond to customer service inquiries.
  • Conduct research and analytics.
  • Improve and personalize services.
  • Ensure safety, security, and integrity.
  • Facilitate business transactions.
  • Defend legal rights and comply with legal obligations.

3. COOKIES AND OTHER DATA COLLECTION TECHNOLOGIES

We, and our third-party partners, use cookies and other tracking technologies to collect information about your use of the Services. This information includes device details, browsing behavior, and interaction with our content. This data helps us improve user experience, personalize content, and conduct analytics.

4. OUR DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information:

  • With Affiliates: Within our family of companies.
  • Online Advertising Partners: For targeted advertising.
  • Business and Commercial Partners: For service delivery and marketing.
  • Service Providers: For data analysis, payment processing, and other services.
  • Business Transactions: During mergers, acquisitions, or similar events.
  • Legal Obligations and Rights: To comply with laws, protect rights, and prevent fraud.
  • With Your Consent: As directed by you.

5. YOUR CHOICES

You can manage your preferences for communications, cookies, and data collection through your account settings or by contacting us directly. You can also opt out of marketing communications and adjust device settings to control data access.

6. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notices on our Sites.

7. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

  • Email: hello@ratemyhome.co.nz